RESERVATION TERMS & CONDITIONS
GENERAL CANCELLATION POLICY
Cancellations can only be made by phoning or faxing the suites directly. You should save the cancellation reference number you receive.
Cancellations can be made without any penalty†:
- Reservations 1 to 6 nights long may be cancelled up to 4pm the day prior to arrival*
- Reservations between 7 and 13 nights must be cancelled by 4pm, 3 days prior to arrival*
- Reservations of stays of 14 nights or more must be cancelled by 4pm, 7 days prior to arrival*
* equivalent notice periods are required for changes to bookings after you have checked-in
† please note exclusions below
Failing to cancel before the deadline, or in the event of non-arrival at the property, the full charge for each suite reserved will be levied against your credit card.
Advance Purchase/Prepaid Rates
For all Advance Purchase/Prepaid reservations, the rate for the full duration of the stay and any pre-booked amenities (eg champagne on arrival or meals) is charged in full at time of reservation. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
For group bookings of 5 suites or more, a separate cancellation policy applies; please contact the suites directly for further details.
Pre-Booked Amenities/Package Elements
Charges will apply for all additional amenities pre-booked with the reservation even if they are not taken (eg breakfast, wine, early-arrival, late check-out). Any unused amenities/package elements are non-transferable and non-refundable.
Cancellation Following Non-Arrival
If you have not checked-in or contacted the suites by phone to reconfirm that you still intend to arrive before 10am the morning after your arrival date we will assume your reservation is cancelled and you will be charged the fees as above.
On check-in we will require full payment (unless booked on an Advance Purchase/Prepaid rate), security deposit, Photo ID (passport/ driving license only) and a copy of your confirmation. We will also need to see the credit/debit card the reservation was made with. If the same card is not presented at check-in then any funds taken from it will be refunded and the payment will have to be made by another method before keys are issued.
RATE RULES & RESTRICTIONS
At check-in, reception will verify your departure date. Rates quoted are based on check-in date and length of stay.
Should you choose to depart early the rate may be subject to change.
Photo ID will be required at the time of check-in. Guests who have guaranteed their reservations with credit card will be asked for pre-authorisation on arrival. Guests paying by credit or debit card will be asked for full prepayment of the balance on arrival. A security deposit per suites of £250.00 will be required. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit or debit card which does not debit the account but simply holds the funds which can later be released back to the account.
While every effort has been made to ensure the accuracy of all material on this website neither Premier Suites nor PREM Group Franchise Services accept direct, indirect or consequential liability for loss or damage due any errors or omissions.